Holiday apartments in Barcelona: how to book?

What happens in case of late arrival?
We ensure a permanent check-in service. If you arrive after 8pm you will be asked a 30€ extra charge, after 24h00 (midnight) the extra charge will be of 40€.

At what time can we arrive?
Official check-in time is between 5pm and 8pm. If you arrive before 5pm, it is possible to check-in from 12am, if the apartment is available. In such case, you would have to leave your luggage in the apartment and let the housekeeper do her job.

How much do I have to pay to book an apartment?
To book your holiday apartment a down-payment must be paid: 20% to 50% depending on the apartment. The % of the down-payment appears clearly in the apartment description.
The payment can be done by Credit Card (AMEX, VISA, MASTER CARD) or Bank Transfer.

Prices include VAT?
Yes prices include VAT.

Are bed linen and towels provided in the apartment?
Bed linen and towels are provided in all our holiday apartments in Barcelona. There is no extra charge.

What is your cancellation policy?
• We give you back the down payment minus 60 euros (for administrative charges) if you cancel your booking more than 30 (thirty) days prior to the day of arrival.
• We keep 100% of the down-payment if you cancel reservation less than 30 (thirty) days prior to the day of arrival.

What is the security deposit I have to pay on arrival?
On arrival you will also be asked for 150/300 euros as a security against damage made during your stay. Depending on the apartment, the deposit has to be paid by cash or credit card imprint. At check-in, a credit card imprint will be done as a security deposit. This amount is not charged. After your departure and once the apartment checked, if there are no damages, the print will be torn apart and proof of destruction will be sent by Email to the client. This is also a way for us to have a systematic service quality feed back from our customers.

How do we get the keys? How do we check-in?
Generally the keys will be given to you directly in the apartment. The check-in process details will be given to you in the Final Confirmation Notice send to the client by Email after the down-payment.

At what time do we have to leave the apartment?
Normal check-out time: 11am at the latest.
Late check-out: for 30€, you can keep the apartment the afternoon of departure day. This service applies only if there is no arrival the day of your departure. At check-in, please inform us of your wished check-out time.

What is the minimum stay?
We accept 2 and 3 night’s short stay, with the exception of special seasons.
Please contact our customer service for further information.

What services does your agency offer?
We offer, in addition to the apartment rental service, a customer service during all your stay:

• INFORMATION service: we answer to all your questions about Barcelona, apartment devices, additional services (extra cleaning, mobile phone rental…)

• EMERGENCY service 24h/24h: in case of medical emergency or technical problem in the apartment that would require immediate intervention:
- Late check in service
- Late check out service